Call Center Skill Sets (Adults • 18+)
Workforce-ready customer support training with measurable outputs.
C.L.A.S.S. Call Center Skill Sets train professional customer support execution—agent fundamentals through lead/supervisor posture—using a governed, documentation-first approach.
You will not leave with “tips.” You will leave with artifacts: QA rubrics, coaching scripts, escalation rules, SOP packs, and proof-of-work you can put in front of an employer.
C.L.A.S.S. posture:
≤24 classroom hours • Fee < $500 • Certificate per course • Artifact pack included
Optional support: KITKRA Desk Access (18+ only)
Proof-of-work artifacts • Documentation-first • Employer-readable outputs • Adult-only • English / Español